Mandated timely response
All valid requests must be acknowledged within ten calendar days, and a decision must be given on each request not later than thirty calendar days after receipt. Public Authorities may extend this period once for another thirty calendar days only in instances of "reasonable" cause.
Provision of information
Once an applicant has been granted access and paid their fees, information must be provided as soon as practicable, but no later than fourteen calendar days from the date the fee is received.
An Information Manager may expedite a request where the applicant has shown an urgent or compelling need for such service, including where the record is required for judicial or quasi-judicial proceedings relating to life or liberty, or production of the record within the time of the law would endanger the health or safety of the applicant or general public. There is a non-refundable fee charged for expedition of a request.
If an application is made to a public authority, but the record is held by another public authority or the subject matter is more closely connected to the functions of another public authority, the application may be transferred. This transfer must be done as soon as practicable, and no later than fourteen calendar days after the request was received.
Last Updated: 2008-11-20